Return & Refund Policy
We want every customer to shop with confidence. Our return and refund process is designed to be simple, transparent, and customer-friendly.
Return Window
14 Days
from delivery date
Refund Processing
Up to 30 Days
after inspection
Product Condition
New & Unused
original packaging
Customer Support
We're Here
fast, friendly help
Simple Process
How Returns Work
Five easy steps from request to refund — clear and stress-free.
Submit Request
Email support@readlino.shop with your order number and reason for return.
Review Request
Our team reviews your request and confirms eligibility within the 14-day window.
Return Approval
We send return instructions and the return address — no restocking fees.
Refund Processing
Once the item is received and inspected, your refund is approved in USD.
Refund Completed
Your refund is issued by the agreed method within 30 days of inspection.
What's Covered
Refund Eligibility
We accept returns, exchanges, defective and non-defective items. Here's a clear breakdown.
Eligible Returns
- New, unused items in original packaging
- Requested within 14 days of delivery
- Proof of purchase (order number)
Damaged Products
- Arrived damaged or defective?
- Send photos within 14 days
- Free replacement or full refund
Incorrect Orders
- Received the wrong item?
- Contact us right away
- We make it right at no cost to you
Non-Eligible Returns
- Used, damaged or altered items
- Requests after the 14-day window
- Items without proof of purchase
Return Window
You may request a return within 14 days from the delivery date. Requests made after this window may not be eligible.
Item Condition
Items must be returned new, unused and undamaged, in their original packaging where applicable, with proof of purchase.
Exchanges
Need a different title? We accept exchanges on eligible new-condition items, subject to availability.
Restocking Fee
We charge no restocking fees on any returns or exchanges — ever.
Refunds
As orders are paid by Cash on Delivery (COD), approved refunds are issued in USD by an agreed secure method within 30 days after inspection.
Damaged or Defective
If your order arrives damaged or defective, contact us within 14 days with photos for a free replacement or full refund.
Need Help With a Return?
Our friendly support team is happy to guide you through every step. Reach out before sending any item back and we'll take care of the rest.
Typical response within 24 hours
Why Families Trust Readlino
Secure Shopping
Your details are always protected.
Reliable Shipping
FREE U.S. delivery in 3–7 days.
Easy Payments
Simple Cash on Delivery (COD).
Customer Satisfaction
Your happiness is our priority.
For delivery timelines see our Shipping Policy, and for payment details see our Payment Policy.
Contact Support